Choose the appropriate moment
A review request should follow a real customer experience. Decide who confirms that the work is complete and whether contact preferences permit the request. A demonstration business must never be registered or promoted as if it had real customers.
Prepare a straightforward invitation
Use plain language and a legitimate review destination owned by the business. Do not promise a reward, manufacture positive feedback or pressure a customer to revise a critical review. Store only the information needed for the agreed workflow.
Treat replies as public business statements
A response can acknowledge a concern without revealing customer details or admitting unverified facts. Keep a record of the approved wording and who authorized it. Escalate sensitive complaints to the business owner rather than improvising a public answer.
Turn the note into a next action.
Write down what is true today, who owns the next decision and what evidence would show the work is complete. Start small enough that the team can follow through.
Discuss this with Stardust Labs